The library can be your IT Department / tech help

Everyone these days is on their computer a lot—probably too much, but that’s another story. As you are setting up your computer or using different software, you are bound to encounter problems and questions and wonder where to turn. It can be really frustrating. The Lyons Library might not have been the first place you would think of, but think again, because you are missing out on a valuable resource.

The library’s tech librarian, Dana Petersen, is available by appointment by calling the library or by email at dana@lyonslibrary.com. “I’ve talked with a few people but would love to talk to more,” she says. “It’s been a bit slower since March, but I can talk to people by appointment one-on-one in the library or by phone.”

If you have a new computer or iPad or smart phone and you want help setting it up, or software you aren’t familiar with, she can help. Setting up Windows 10 or MacOS or cloud backup is not always seamless. Dana adds, “I can remote into your computer at home if that’s easier.”

Dana is fluent with PCs, Macs, iPads, smart phones and “even a little Linux.” She knows Microsoft Office (Word, Excel, Outlook, PowerPoint). “I’m an Excel nerd.” She understands how to use Photoshop and can even help set up a small business web site using any of several free website builders and help find a host. She has helped quite a few people learn how to use Zoom during these times, as well as MS Teams.

And it’s not just software. The library can loan out a Kindle with e-books or audiobooks preloaded to take home. “This way they can try it out to see if they like it and want to get one of their own.” The library also has Sprint hot spots to loan to those without internet access—this is internet access via the cellular phone system.

Or you can get free WiFi 24/7 inside or around the library and that has recently been expanded to provide better access on the east side of the building, on the patio facing Sandstone Park, which, by the way, will soon be fenced in for use during library hours but will remain open when the library is closed. There are nice chairs all around the building so stop by and relax for a few minutes.
If you come into the library (still only by appointment, limited to three people at a time) you can check out a Chromebook for use in the library or on the porches around the building. And if you don’t have a printer, you can email documents to the library for printing for you to pick up.

“We hope to set up some software classes after the holidays,” Dana says. If you have ideas for what classes you would like, let her know.
Take advantage of this free service and all the other great things available through your Lyons Community Library.